Collections Coordinator

Do you have exceptional customer service and communication skills with the ability to deal with conflict? Do you consider your ability to negotiate one of your top skills? If so, our Collections Coordinator position in Winnipeg, MB may be the perfect position for you! The Collections Coordinator is responsible for contacting current and past tenants with outstanding charges to request payment and negotiate appropriate payment arrangements. The role will working closely with the property management staff to help ensure the sites have reduced current tenant arrears. Your contributions to the team include: Contact past tenants with respect to outstanding charges Perform strategic collection techniques to maximize payments received Negotiate payments and settlements on accounts Contact current tenants with respect to outstanding charges Support site staff with collections practices Document collections activity details in tenant files Provide management with projections and promise reports Respond to inquiries for information, facts and monthly collections targets Monitor arrears and solve any discrepancies What you need to be successful: Minimum two years’ working experience in debt collection Superior communication and telephone skills Excellent customer relationship skills with an ability to deal with conflict Exceptional negotiation and objection handling skills Strong analytical, decision making and problem-solving skills Great organizational skills with the ability to set priorities and multi-task Being extremely accurate with high attention to detail Drive to succeed and strong work ethic Enthusiastic and a positive team attitude Proficient with Microsoft Office applications and specialized software programs